Chrysler Financial Loses Personal Data; Tells Customer Six Weeks Later
First, we’re talking Chrysler Financial Canada. Second, the story in The Windsor Star omits a crucial piece of data (ironically enough): how many Chrysler customers were affected by the missing tape containing customer names, addresses and social insurance numbers. We know there’s one, for sure, and he’s more than a bit miffed at the delay between the Chrysler’s data loss and the heads-up. “Chris Jovanovic, who leases a car from Chrysler, said the company was notified by United Parcel Service about the lost tape on Mar. 12 but a letter from Chrysler Financial dated Mar. 27 didn’t arrive in his mailbox until Monday.” Said letter assured Jovanovic “The data tape cannot be easily accessed and requires specialized software and equipment to read.” So that’s alright then. Not according to Jovanovich. “Someone who knows what they’re doing could probably access the information. Nothing’s that secure these days and it annoys me to think that if the tape never shows up, will we be looking over our shoulders for years waiting for the information to be used.” While Jovanovich is seeing red (and a lawyer), Chrysler’s no longer using brown. A spokeswoman said “after the tape went missing, internal processes were changed and the information is now sent by secure electronic transmissions. UPS is no longer used.” So, bad publicity all ’round, eh?